Information for Landlords and Property Managers

Please visit the Portal FAQs and FAQs for tips and answers to common questions, and these Quick Tips for Landlords: Registering and Banking Info and Quick Tips for Landlords: Submitting an Application.

Landlord Calls

Learn more about the program, ask questions about the application process, and receive the latest news about the DEHAP program.


Registering for the Site

If your tenant submits an application and enters your contact information, you will receive an invitation to register for the site and complete the landlord side of the application. If you have already registered, you will still need to log in and accept the invitation and follow the application steps for that applicant (connect to a property, upload a rent ledger or amount due statement) and follow through to the Submit tab to Sign and Submit.


If There is a Pending Eviction Case

If DEHAP assistance will be referenced in a Stipulated Agreement to resolve an active eviction case, the DEHAP Stipulated Agreement form available here should be used.


Documentation Questions

W-9s – The W-9 should be completed with the Tax ID for the entity that receives payment and manages taxes for the income on the unit. In some cases, this may be a property management company. In these cases, the W-9 should be completed with the property management company’s Tax ID and signed by the property manager. Documentation of property management agreement may be required. Rent paid by DEHAP is taxable income to the landlord/owner, who will receive a 1099 from DSHA.

If the tenant is receiving rental assistance such as a Housing Choice Voucher, the ledger must reflect payments made by the Public Housing Authority on the applicant’s behalf and most recent documentation of the amount of rent the applicant is responsible for must be provided.

Rent Ledger – You will be required to upload a rent ledger or past due statement detailing months and amounts due. If you already keep one, this will most likely suffice. This does not have to be complicated but does need to detail months, fees, and amounts due. A screenshot of sample is below and sample file available here.

Payment Questions

To use direct deposit, you will need to enter your account information and return to verify the amount of a small test deposit. You will need to select a payment method for each property on the Property Info tab; you may enter more than one bank account, or select payment via check.

Payments are made directly from RentRelief. They are typically batched for processing on Wednesdays and, if you’ve selected payment via ACH, you will see payment in about a week.

When the status changes from Approved for Payment to Paid, the property manager email linked to the applicant will receive an ACH stub detailing the amount, months, and case.

Case auditors are not able to answer questions about payments. If the case status is Approved, you should see payment within two weeks. If the case status is Approved for Payment; you should see payment within about a week.