Information Session Registration

DSHA will be announcing new training materials and trainings for property owners and managers on the new portal shortly. Please stay tuned for more updates here.

Changes from Previous DEHAP Application Format

If you are a landlord who submitted an application under the August-December 2020 version of the program, please be aware the application process has changed. These changes were made in order to meet new federal requirements and address as many stakeholders’ needs and preferences as possible and to make it as easy as possible for tenants and landlords in different situations to access assistance.

While a landlord can initiate an application, the tenant’s involvement is required and they will upload their own documentation. Much of the information and signatures previously collected on forms is now collected directly in the online application portal when the tenant is entering their information. If you initiate an application, your tenant will receive a prompt to register for the site and submit their portion of the application.

Registering for the Site

Smaller landlords who own only one or a few individual units may find it easiest to have their tenants initiate the application process. You will receive a notice when the tenant’s application has been reviewed and preapproved, and at that time, you should log in and submit your information.

If There is a Pending Eviction Case

If there is a pending eviction case, the application will be conditionally approved until documentation is submitted that the case has been dropped or resolved via agreement. For example, if there are balances above what DEHAP can cover that are covered in a repayment plan. Effective June 15, 2021, to serve as documentation of a resolved case, Stipulated Agreements must use the DEHAP Stipulated Agreement Format available here.

Agreements, withdrawals or satisfactions of judgements must be noted as accepted by JP Court. Once this documentation is received, payment will be issued. We understand there is not a space for landlords to upload this documentation in the portal currently; this is being added. Until that function is available, this documentation can be either uploaded by the tenant or emailed to

W-9 and Tax Questions

The W-9 should be completed with the Tax ID for the entity that receives payment and manages taxes for the income on the unit. In some cases, this may be a property management company. In these cases, the W-9 should be completed with the property management company’s Tax ID and signed by the property manager. Rent paid by DEHAP is taxable income to the landlord/owner, who will receive a 1099 from DSHA.

Payment Questions

Direct deposit is strongly encouraged. A cancelled check or confirmation of account information issued by your bank (such as a bank statement or letter) is required to use direct deposit. Blank starter checks without account holder information or documents where you have written in the account information cannot be used.

Payments are issued at least once a week. Payment questions can be emailed to