Information Session Registration

DSHA hosts weekly program overview and Q&A sessions for landlords and property managers on Tuesdays at 3 p.m. and Fridays at 10 a.m. Please use the links below to register. Please note registration is limited to 30.

Tuesday, Nov. 30 at 3 p.m.

Friday, Dec. 3 at 10 a.m.

Tuesday, Dec. 7 at 3 p.m.

Friday, Dec. 10 at 10 a.m.

Tuesday, Dec. 14 at 3 p.m.

Friday, Dec. 17 at 10 a.m.

Registering for the Site

If your tenant submits an application and enters your contact information, you will receive an invitation to register for the site and complete the landlord side of the application. If you have already registered, you will still need to log in and accept the invitation and follow the application steps for that applicant (connect to a property, upload a rent ledger or amount due statement) and follow through to the Submit tab to Sign and Submit.

If There is a Pending Eviction Case

If there is a pending eviction case, the application will be conditionally approved until documentation is submitted that the case has been dropped or resolved via agreement. For example, if there are balances above what DEHAP can cover that are covered in a repayment plan. Effective June 15, 2021, to serve as documentation of a resolved case, Stipulated Agreements must use the DEHAP Stipulated Agreement Format available here.

Agreements, withdrawals or satisfactions of judgements must be noted as accepted by JP Court. Once this documentation is received, payment will be issued. This can be uploaded under the Tenant Documents tab.

Documentation Questions

W-9s – The W-9 should be completed with the Tax ID for the entity that receives payment and manages taxes for the income on the unit. In some cases, this may be a property management company. In these cases, the W-9 should be completed with the property management company’s Tax ID and signed by the property manager. Rent paid by DEHAP is taxable income to the landlord/owner, who will receive a 1099 from DSHA.

Rent Ledger – You will be required to upload a rent ledger or past due statement detailing months and amounts due. If you already keep one, this will most likely suffice. This does not have to be complicated but does need to detail months, fees, and amounts due. A screenshot of sample is below and sample file available here.

Payment Questions

To use direct deposit, you will need to enter your account information and return to verify the amount of a small test deposit. You will need to select a payment method for each property on the Property Info tab; you may enter more than one bank account, or select payment via check.

Payments are made directly from RentRelief. They are typically batched for processing on Wednesdays and, if you’ve selected payment via ACH, you will see payment in about a week.

When the status changes from Approved for Payment to Paid, the property manager email linked to the applicant will receive an ACH stub detailing the amount, months, and case.

Case auditors are not able to answer questions about payments. If the case status is Approved, you should see payment within two weeks. If the case status is Approved for Payment; you should see payment within about a week.