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How Do I Apply?

Visit the application portal here.
Register by entering your name and email. Then follow the online instructions. You’ll receive an email to verify your email address. Once you’ve registered, login to start your application.

If you are a tenant who needs assistance gathering or scanning documentation, accessing the internet, or just want some help submitting an application, community navigators are available to help!

When you enter your landlord’s contact information as part of your application, they will receive an email invitation to register if they haven’t already and to enter payment and rent due information on the portal. Applicants are encouraged to let their landlord know they plan to apply and when they have applied. It is important that:

  • Your landlord contact info is correct; if you live in a larger site or property, check with your property manager for the exact contact info to enter; and
  • Your landlord registers or accepts the invitation and follows the steps to submit their side of the application.

If your landlord initiates an application for you as the tenant, you will receive an email and/or text inviting you to register and submit an application. It is important to use the link in the email to ensure your application gets linked to your landlord in the portal.

If you are a landlord who initiated an application, your tenant will receive an invitation to register for the portal and submit an application.

What happens after I apply?

Applications that are submitted by both the applicant and the landlord are pulled for review first, so it is important to communicate with your landlord and make sure you both have registered and submitted. If additional information is needed, you will get an email and/or text message (if you enter your phone number) letting you know something is needed.

Please be sure to regularly check your spam and junk mail to ensure you do not miss any messages!  If you are concerned you may have missed communication, call the call center at 866-935-0407, they are able to see the latest activity and communication on your case.

Please note: Rent arrears prior to April 1, 2020 cannot be covered by DE HAP. If you owe rent to your landlord that was due prior to April 1, 2020, please visit http://destatehousing.com/covid19/renters for a list of other resources for rent and utility assistance in Delaware that may be able to assist.

The tenant will need to provide:

1) Identification for Head of Household and household member with COVID-19 impact, if not head of household.

Any of the following may be used as acceptable ID:

  • Government-issued driver’s license or identification card
  • U.S. Passport
  • Resident Alien Card
  • Temporary Resident Identification Card
  • Any other documentation also accepted by the DE Division of Motor Vehicles, or
  • A recent (<60 days) piece of official mail (such as bank statement, utility bill, or pay stub) with name and current address
2) Income documentation

DEHAP requires income documentation for all household members 18 years of age or older. Such documentation may include any of the following:

  • Documentation of all sources of current household income for the last 30 days, including but not limited to: paystubs, self-employment income, unemployment benefits, Supplemental Security Income (SSI), alimony and child support, Social Security, and pensions;
  • Documentation of calendar year 2021 household income: 2021 IRS tax returns, Form 1040 or 1040A;
  • Documentation of categorical eligibility through a determination letter dated within the past twelve months (from date of application) indicating current eligibility for a state or federal government assistance program. Acceptable programs include Temporary Assistance for Needy Families (TANF) or Supplemental Security Income (SSI).

Households who received assistance on previous cases without providing income documentation are still required to submit income documentation on new cases under the revised program guidelines.

If a household, or any adult household member, has zero income and/or none of the above income documentation options, they must visit one of the program’s Community Navigators to confirm and attest to their income.

Updated income documentation must be provided with each recertification request.

3) Documentation of Receipt of Unemployment Benefits OR Self-certification of COVID-19 related financial hardship
  • If available, confirmation of eligibility for or receipt of Unemployment Benefits (must include tenant’s name/identifying information), such as Statement of Monetary Determination or other statement from the Department of Labor.
  • If Unemployment documentation not available, applicant must complete COVID-19 Hardship Self-Certification Form
4) Copy of signed lease or other documentation of landlord/tenant relationship
  • Lease may be expired, but must include current rent amount, or a renewal or addendum with current rent also provided.
  • Tenants requesting assistance for utilities owed to the landlord must also include bills for these utilities.
  • When the landlord and tenant live in the same unit, rent receipts or other documentation of past payment is required.
  • All adults listed on the lease must be included on the application.
    • If there are adults listed on the lease who no longer reside in the unit/are not a member of the household, complete and sign the Self-Certification of Household Members form.
    • Income for all persons over the age of 18 who reside in the unit must be included.
    • Non-resident co-signers’ income will not be included.
      • If there is no lease, evidence of 2 months of payments and proof of residency using one of the documentation options below is required:
        • Utility Bill
        • Credit Card Statement
        • Voter Registration Cards
        • Bank Account Records
        • Employment Records
        • U.S. Postal Service change of address confirmation form/postmarked mail with forwarding address label
        • OR Documentation from the court that your landlord has initiated court proceedings, such as the Complaint or Summons.

The Landlord will need to provide:

  1. W-9 form (completed and signed by landlord).
  2. Direct deposit information and account information confirmation through Yardi’s Account Validation portal.
  3. Information on the property and a rent ledger (see example here) or past due statement detailing months and amounts due.

While scanned documents are preferred, photos that are high-quality, clear and readable are acceptable. Documents should be uploaded on the application portal.