What happens after I apply?

Your application will be reviewed. If additional documentation or information is needed, you will get an automated email and/or text message (if you sign up for them) letting you know something is needed, and you can log in to see the message. Once all your information is complete, the system will contact your landlord to confirm the amounts due, that they wish to participate, and confirm their payment information. You will receive notifications when there are status changes and can log in to the portal to check the status at any time.

All applications must be submitted using the online application portal. Documents should not be mailed, emailed or faxed to DSHA. Community partners are available to assist applicants who do not have technology access or need assistance completing an application. Additional partners will be added in the near future.

If you are a tenant who needs assistance gathering or scanning documentation, accessing the internet, and/or submitting an application, please contact one of the below community partners for assistance.

New Castle County

Kent and Sussex Counties

  • NCALL Research
    Dover office: 302-678-9400
    Georgetown office: 302-855-1370

Sussex County