What happens after I apply?

Your application will be reviewed. If additional documentation or information is needed, you will get an automated email and/or text message (if you sign up for them) letting you know something is needed, and you can log in to see the message. Once all your information is complete, the system will contact your landlord to confirm the amounts due, that they wish to participate, and confirm their payment information. You will receive notifications when there are status changes and can log in to the portal to check the status at any time.

What if I need help submitting an application?

Community partners are available to assist applicants who do not have technology access or need assistance completing an application. All applications must be submitted using the online application portal. Documents should not be mailed, emailed or faxed to DSHA.

If you are a tenant who needs assistance gathering or scanning documentation, accessing the internet, and/or submitting an application, please contact one of the below community partners for assistance.

Please note, the below agencies can only offer assistance with submitting an application. They cannot provide status information or answer questions about submitted applications. For these questions, please log into the portal to check the status of your application or send messages with questions, call 866-935-0407 or email dehaptenant@destatehousing.com.

New Castle County

Kent and Sussex Counties

  • NCALL Research
    Dover office: 302-678-9400
    Georgetown office: 302-855-1370
    www.ncall.org

Sussex County