Common Application Portal Errors & Solutions

Signature Issues: To serve as your electronic signature on each page, your name must be typed exactly as it appears. This will come from how you entered your name during registration.

Status Changes: If you receive an email that your application status changed to “Requires Applicant Response”, please be sure to check the “Communications” section of the portal. This is where the reviewer will give you information about the documentation or other info needed to continue processing. You can log back in to the application portal at dehap.applyforhope.com/login.

Can’t Make Edits: If your application status is “Pending Initial Review”, you will not be able to make edits or upload documents. Please send us a message through the portal requesting that it be reopened or call DEHAP at 866-935-0407.

What do the different application statuses mean?

  • Incomplete – An application has been started but not submitted. It will not be reviewed until it is submitted.
  • Pending Initial Review – this means the application has either 1) been submitted and it awaiting initial review or 2)  has been resubmitted and is pending re-review. Generally new applications submitted now should expect to be reviewed within two weeks. If your application was submitted more than two weeks ago and is still in Pending Initial Review status, please email dehaptenant@destatehousing.com
  • Requires Applicant Response – this means it has been reviewed and reopened for additional info or documents needed. Applicants should check their messages in the portal for details on what is needed. If you are not clear on what is needed and have questions, please email dehaptenant@destatehousing.com
  • Pending Property Manager Acceptance – this means it has been reviewed and has been sent to the property manager for them to confirm the rent amounts and enter their payment information. Once accepted by the property manager, it goes to Final Review status. If you are a property manager having issues or questions at this stage, please email dehaplandlords@destatehousing.com
  • Final Review – Once accepted by the property manager, applications receive a final review to ensure the landlords W-9 and payment info are all in order before payment.
  • Funding Approved – Funding has been approved and it will be paid within 7-10 business days
  • Payment Sent – The payment has been batched for processing and should appear in the landlord’s account within a couple of days.

What is the Delaware Housing Assistance Program (DEHAP)?

To assist Delawareans facing financial hardships as a result of the COVID-19 health crisis, DSHA created the Delaware Housing Assistance Program (DE HAP). The program provides emergency housing assistance to renters affected by shutdowns, closures, layoffs, reduced work hours, unpaid leave or financial hardship related to the COVID-19 health crisis.

In March 2021, a third version of the program was relaunched with new federal funding. DSHA has operated two previous versions of the program in 2020 and has incorporated this experience and stakeholder input into changes for the third version of the program.

The new version of the program can assist with rental arrears from April 2020 – on and up to three months of prospective (forward) rent up to a total maximum of 15 months and $2,000/month. Utilities that are due to the landlord, late fees and court fees can be covered by DEHAP. These are included within the $2,000/month maximum.
Renters and landlords are encouraged to read the new program requirements and guidelines as changes have been made to eligible households and expenses.

Who is eligible for DEHAP assistance?

The application portal will start with several pre-qualification questions to help you determine if you may be eligible. Eligible renter households must have:

  1. One or more individuals who qualified for unemployment OR experienced a reduction in income, incurred significant costs, or experienced other financial hardship due directly or indirectly to the pandemic;
  2. Risk of experiencing homelessness or housing instability, which may include: past due utility or rent notice or eviction notice, or housing cost burden (rent is more than 30% of monthly income) AND;
  3. Income (either 2020 annual income or current income at time of application) at or below 80% of Area Median Income for the county of residence.

What costs can DEHAP pay for?

    • DEHAP can cover arrears for rent, utilities (if stated in the lease) that are due to the landlord from April 2020 – present.
    • Late fees and court fees, if stated in the lease, may also be covered.
    • You do not have to be in arrears to apply.
    • Previous applicants may receive DEHAP assistance again for arrears or rent not already paid by DEHAP.
    • As the eligibility requirements and program documentation have changed, previous applicants must apply again.
    • DEHAP can also pay up to three months in advance from the time of application processing.
    • For example, if a renter owes rent for January, February and March and applies on March 25; their application is processed on April 5, DEHAP would pay arrears for January, February and March and could also pay for April, May and June at that time. If, in June, the household still needed assistance with rent, they can receive another three months of assistance but will need update their application to certify continued eligibility.
    • DEHAP cannot pay for utilities due directly to your utility company at this time.

I received DEHAP assistance under one of the previous versions of the program that accepted applications in 2020. Can I receive assistance again? Why do I have to apply again?

  • Previous applicants may receive DEHAP assistance again for arrears or rent not already paid by DEHAP.
  • As the eligibility requirements and program documentation have changed, previous applicants must apply again.

What if I need help submitting an application?

  • DSHA is working with a group of community partners who can help tenants submit applications for rental assistance. A list of partners is available on the Application Assistance page.

Are unemployment insurance payments and the stimulus payment I received included in my income calculation for eligibility purposes?

  • Federal stimulus checks should not be included in income.
  • Unemployment benefits, including any additional federal unemployment benefits, should be included in income.

Based on the moratorium on evictions, can I just postpone or not pay rent?

Governor Carney’s sixth modification to the declaration of a State of Emergency for Delaware, enacted on March 24, 2020, placed a moratorium on eviction actions, imposition of late fees and interest for residential rental units. However, this did not relieve renters of their obligation to pay rent. Effective July 1, 2020, Governor Carney’s twenty-third modification to the declaration of a State of Emergency for Delaware again allowed landlords to file for eviction; however, processing of these filings continues to be stayed in order to allow the Courts to determine if cases may benefit from a Dispute Resolution or mediation process. In this process, a mediator will work with you and your landlord to determine if you may be able to resolve the filing and avoid eviction with a repayment agreement or other resolution.

Renters should do everything they can to pay their rent on time so that they are not past due. Renters should communicate their inability to pay any or all of their rent to their landlord as soon as they know that to be the case. It is in your best interest to let your landlord know your situation as soon as possible and that you are seeking assistance.

I own a manufactured home on leased land. Is lot rent eligible for DEHAP assistance?

Yes, lot rent in a manufactured home community is considered rent. The same documentation and eligibility requirements apply.

I rent from a family member. Is this situation eligible for DEHAP assistance?

  • Yes, if other program requirements are met. If you live in the same home, you will need to provide documentation that you have paid rent in the past.
  • If your family member is a homeowner and struggling to pay their mortgage, please visit destatehousing.com/covid19/homeowners for information on resources available for them.

I don’t have a lease. Can I still apply?

Yes, if you and your landlord can provide other documentation such as receipts for past payments AND one of the items listed below as proof of residency:

  • Utility Bill
  • Credit Card Statement
  • Auto or Life Insurance policies
  • Voter Registration Cards
  • Bank Account Records
  • Employment Records
  • U.S. Postal Service change of address confirmation form/postmarked mail with forwarding address label

I rent a room. Can I apply?

Yes, if other program requirements are met. If your landlord lives in the same home, you will need to provide documentation that you have paid rent in the past.

Can I apply if my rent is subsidized by another program?

Residents who are receiving federal or state rental assistance subsidies and meet other program requirements are eligible for DEHAP for assistance with the tenant portion of the rent. If they have not already, tenants should also pursue income recertification and rent adjustment if their income has changed.

Can landlords apply?

The landlord or property manager can initiate an application, which will prompt outreach to the tenant to invite them to register and apply. Information and documentation from both the landlord and tenant are required.

What if I have rental arrears from before April 1, 2020?

DEHAP cannot assist with rental arrears from prior to April 1, 2020. Several nonprofit agencies have other assistance programs for homelessness prevention or utility assistance. A list of these is on the Resources for Renters page of our website. We suggest contacting these agencies for information on assistance for which you may be eligible.

Can DEHAP assist with security deposits for a new unit?

No, DEHAP cannot assist with security deposits. A list of other resources is on the Resources for Renters page of our website.

Does the landlord have to agree to not evict the tenant?

  • If a landlord accepts DEHAP assistance, they are agreeing to not evict the tenant due to non-payment of rent for the period covered by DE HAP payment and waive arrears from before the period covered by DE HAP payment. Other arrears may be addressed in a stipulated agreement reached through the Courts.
  • Applications with open eviction cases cannot be paid until documentation has been provided showing that the eviction case has been withdrawn, satisfied, or resolved via agreement. These cases will be conditionally approved until this documentation is submitted. Effective June 15, 2021, to serve as documentation of a resolved case, Stipulated Agreements must use the DEHAP Stipulated Agreement Format available here.

My landlord has already filed for eviction. Can I still apply?

  • Yes. Be sure to note YES in the check box asking about eviction status and include the JP Court case number if you have it.
  • Applications with open eviction cases cannot be paid until documentation has been provided showing that the eviction case has been withdrawn, satisfied, or resolved via agreement. These cases will be conditionally approved until this documentation is submitted.

How are payments made?

  • DSHA will make a payment directly to the property owner/manager. Payments are made at least once a week.
  • The portal will request ACH/direct deposit information to make this payment. Documentation such as a voided check to confirm account information is required.
  • Direct deposit is strongly encouraged. Please be aware checks may take longer to process and must be mailed to the entity/address listed on the W9.

What if my lease is expired?

  • If the lease is expired, as long as the rent requested in the portal is the same stated in the lease, this is acceptable. Please submit the existing lease.
  • If the rent has changed since the original signed lease, a renewal or addendum stating the new rent amount OR documentation of past payment of the new rent amount is needed. The rent stated on the lease or renewal must match the rent due entered into the portal. If lease renewal is not signed, submit both the original lease and renewal statement.

I am a landlord, but don’t have a voided check/checks. Can you accept a deposit slip or other documentation from my bank with the routing number and account number?

  • Yes, it must include the account holder’s name, routing number and account number and be a document issued by your bank, not something where you have filled in the number.
  • Please note deposit slips can be used to confirm account number but the routing numbers on these are typically not the routing numbers used for direct deposit.

Can DEHAP assist if the household has already moved out of the unit?

No, if you are no longer residing in the unit, DEHAP cannot assist with back rent owed. DEHAP also cannot pay off existing judgements post-eviction.

What happens after I apply?

Your application will be reviewed. If additional documentation or information is needed, you will get an automated email and/or text message (if you sign up for them) letting you know something is needed, and you can log in to see the message. Once all your information is complete, the system will contact your landlord to confirm the amounts due, that they wish to participate, and confirm their payment information. You will receive notifications when there are status changes and can log in to the portal to check the status at any time.

Why does the application ask about my ethnicity and race?

This information is requested by the federal government to track performance and equal access to assistance. You are not required to provide this information but are encouraged to. If you do not wish to provide this information, please check the appropriate box.