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DEHAP CHANGES 
& PROGRAM
PAUSE

On September 9, 2022

The DEHAP Rental Assistance Portal temporarily paused, as we implement program changes determined by new Federal U.S. Treasury Guidelines.

The DEHAP Application Portal iS Temporarily PAUSED.

And will be reopening Wednesday, October 12.

During this temporary portal pause, applications will not be accepted.
Previously submitted applications will continue to be processed.

Register for program updates

    Please Explain what is Happening.

    In response to recent U.S. Treasury Federal policy changes, the Delaware State Housing Authority will temporarily close the Delaware Housing Assistance Program (DEHAP) application portal on September 9 and reopen on October 12, 2022.

     

    Why is this program change happening?

    This temporary closure will allow the agency to implement new federal program guidelines and manage application volume.

     

    What kind of program changes are coming?

    The new DEHAP program will see changes in the following areas.

    • Eligibility Requirements include income limits
    • Monthly Assistance Amount
    • and more

     

    During the DEHAP “Program Pause,” will new DEHAP applications be accepted?

    During this transition, new applications will not be accepted, and the DEHAP case management team will continue to process the existing applications.  Those with open or in-progress applications are encouraged to monitor their emails, text messages, and voicemails for status updates.

     

    What should I do if I am currently facing eviction or the risk of homelessness?

    Those facing eviction, immediate risk of homelessness, or utility cut-off can apply for assistance through one of the program’s Community Navigators. The complete list of Community Navigators is available on decovidhousinghelp.com.

    DEHAP PORTAL TEMPORARY PAUSE

    Frequently Ask Questions

    Please explain why this is happening?

    In response to recent federal U.S. Treasury policy changes, the Delaware State Housing Authority will temporarily close the Delaware Housing Assistance Program (DEHAP) application portal to new applications on September 9.

    This temporary program pause will allow the agency to modify program guidelines in accordance with the federal U.S. Treasury guidance, implement a shift between federal funding sources, and manage application volume. Processing of existing applications and payments will continue during the pause.

     

    When will the portal reopen?

    The portal will reopen Wednesday, October 12. For program updates, please subscribe to the DSHA email newsletter.

     

    Why is the program pausing?

    This temporary closure will allow the agency to implement new federal program guidelines and manage application volume. 

     

    Why are the program guidelines changing?

    Program changes are being made in accordance with federal U.S. Treasury guidance. DEHAP is funded by federal ERA-1 and ERA-2 funding. ERA-1 expires on September 30, 2022 and this transition will allow DSHA to conserve as much ERA-2 assistance as possible for Delaware renters and landlords.

     

    Is the DEHAP program ending?

    The DEHAP program is not ending, and these changes are being made to ensure the program’s longevity and ability to assist the highest-need households and prevent evictions for as long as possible. The program in its current format will eventually end as the federal funds expire. 

     

    What kinds of program changes are coming?

    Anticipated modifications to the DEHAP program guidelines include:

    • Decreasing the income limits
    • Increasing documentation requirements
    • Aligning the program assistance amount to meet market rate demand

     

    During the program pause, will new DEHAP applications be accepted?

    During this transition, new applications and recertifications will not be accepted. In the event of emergencies such as utility shutoff, active eviction filings/court dates, or imminent risk of homelessness, DEHAP’s Community Navigators will still be able to assist households in submitting emergency applications.

     

    What should I do if I am currently facing eviction, or the risk of homelessness?

    During this transition, new applications and recertifications will not be accepted. In the event of emergencies such as utility shutoff, active eviction filings/court dates, or imminent risk of homelessness, DEHAP’s Community Navigators will still be able to assist households in submitting emergency applications.

     

    What should I do If my utility service is about to shut off?

    Those experiencing utility shut-off can start a new application for assistance through one of the program’s 15 Community Navigators

     

    My application was submitted before September 9. How do I check on the status of my application?

    The DEHAP team will still be processing applications during this program pause. We encourage you to monitor their emails, text messages, and voicemails for status updates.

    You can log into the application portal and check your application status. Applicants who need to provide additional documentation on existing cases will still be able to do so via the portal. The call center is also available to answer questions: (866) 935 -0407.

     

    What if my DEHAP application is not processed before the program changes take effect?

    The DEHAP team is making every effort to process all existing cases during the pause. All applications submitted before the portal closes, and emergency applications submitted during the pause, will be reviewed under the existing program guidelines. Sign up to receive email alerts about the new program guidelines.

     

    What happens to my application if I do not meet the new program eligibility requirements?

    Your application will be denied for ineligibility. 

     

    How will I know if I meet the new program eligibility requirements?